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Order&Shipment

When do you ship?

Customers typically receive their bikes within 5-7 days but actual time may vary depending on location.

Do you ship outside U.S?

Yes, we are available shipping to Canada now.

I want to know the warranty details

For the warranty, I suggest you go to our website https://asyncbike.com/pages/warranty-policy so it can provide you with the information you need.

What are the return details?

For the warranty, I suggest you go to our website https://asyncbike.com/pages/return-policy so it can provide you with the information you need.

Do you have a phone number?

Yes, our service hotline is +1 8885881436, Our hotline is open Monday to Friday from 9 am to 6pm. You can also raise your concerns or questions here at customercare@asyncbike.com

Does Async have any retail stores in the United States?

We don't have a retail store Yet! But its on our list to have one.For updates, please subscribe to our website https://asyncbike.com/