Every bike comes with the following services so you can have a peace of mind while riding it.


  • 1-year Warranty

  • Maintenance Support

  • Excellent Customer Service

  • Hassle-free Shipping


Our warranty has got you covered so you can ride freely. Every e-bike's key parts are covered by a one-year warranty, with the frame and front fork's warranty being five years.

Warranty Details


Keep your E-bike running like a breeze with our maintenance services. Got a small problem? Enjoy our fast and convenient spare parts delivery service. Alternatively, ship the e-bike to our warehouse for repairment and maintenance.

Customer Service

ASYNC provides you with excellent customer service. Have a question? Call our technicians or chat online. We are also planning face-to-face technician consulting sessions in areas where a sizeable group of ASYNC customers are located. Details to be announced in the future.

Warranty Details

Shipping Service

We ship your e-bike from multiple warehouse locations with door-to-door delivery service. You order it. We ship it. You ride it. Simple.