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Free Shipping & VAT Included & 1-Year Warranty
Free Shipping Within the USA
Free shipping within the US
Top Speed: 28+ MPH
Max Range: 100~150 Miles pedal assist , 80+ Miles throttle only
Motor: 1200W（Peak 2500W）
Battery: Samsung 21700 battery 1920 Wh (48V/40Ah)
Driventrain: Belt drive
Dashboard: 5.5" Full-color IPS Display
Do you ship outside U.S?
-Yes, we are available shipping to Canada now.
I want to know the warranty details
-For the warranty, I suggest you go to our website https://asyncbike.com/pages/warranty-policy so it can provide you with the information you need.
What are the return details?
-For the warranty, I suggest you go to our website https://asyncbike.com/pages/return-policy so it can provide you with the information you need.
Do you have a phone number?
-Yes, our service hotline is +1 8885881436, Our hotline is open Monday to Friday from 9 am to 6pm. You can also raise your concerns or questions here at firstname.lastname@example.org
Does Async have any retail stores in the United States?
-We don't have a retail store Yet! But its on our list to have one.For updates, please subscribe to our website https://asyncbike.com/
Up To 150 miles
Up to 35mph
Street & wilderness
With a Samsung 21700 battery, the A1 boasts an ultra-long range, giving you the freedom to explore and commute without any recharging worries.
Get the thrill of riding with the A1's top-of-the-line motor which delivers power, torque and range to suit every biking occasion.
Ride in an ergonomic triangle that keeps you relaxed and in a mostly upright position. Comfort is guaranteed for every mile you ride.
The 1.8 inch thick saddle provides you with ample cushioning and highly effective pressure relief.
Conquer various types of terrain with A1's brakes, full suspension and a carbon belt drive.
Electrify your trip with a range of smart digital features.
- Yes, we are available shipping to Canada now.
- For the warranty, I suggest you go to our website https://asyncbike.com/pages/warranty-policy so it can provide you with the information you need.
- For the warranty, I suggest you go to our website https://asyncbike.com/pages/return-policy so it can provide you with the information you need.
- Yes, our service hotline is +1 8885881436, Our hotline is open Monday to Friday from 9 am to 6pm. You can also raise your concerns or questions here at email@example.com
- We don't have a retail store Yet! But its on our list to have one.For updates, please subscribe to our website https://asyncbike.com/
In the United States, our delivery services encompass all addresses with the exception of Alaska and Hawaii. It is important to note that certain remote or isolated areas within these regions may pose limitations on our shipping capabilities. In the event that such circumstances arise, we will promptly reach out to you to discuss viable alternative solutions.
Shipping will be free for all orders over $2000. For orders lower than $2000 (orders that only contain accessories), shipping fees will be the sum of each accessory's pre-determined shipping fee.
To facilitate the secure and timely delivery of your goods, we have partnered with FedEx as our designated carrier. Rest assured, we will make all necessary arrangements to ship your order on a mutually agreed specified date. In the event that no specific date is provided, we commit to dispatching your order within 45 days from the date of order acceptance. As soon as your order is dispatched, you will receive an automated email notification containing the essential tracking information to monitor its progress.
If you receive a product(s) that is damaged, defective, or doesn't match the quantity or quality described in your order confirmation or invoice, please take clear photos of the issue and get in touch with our customer service within 3 days of receiving the product(s). We will investigate the matter and do everything we can to help you resolve the problem.
When products are in stock, the estimated time for shipping & delivery is appr. 7 business days for US addresses. If you are pre-ordering, please find relevant information on the order page.
*Due to the instability of truck delivery, delivery time can not be guaranteed.
In cases where unexpected things happen that are beyond our control, like bad weather, traffic delays, road construction, detours, vehicle problems, unexpected production delays, or issues with our suppliers, it may become difficult for us to deliver your goods within the expected timeframe. Please understand that if such situations occur, we can not be held responsible for any delays or failures in delivering the goods, as long as they are caused by these circumstances. If we are unable to deliver your order on time due to these reasons, we will quickly let you know about an alternative delivery date. It's important to keep in mind that certain special situations, such as a large number of orders, new product releases, or specific days for restocking, may also lead to longer shipping times. In these cases, we will clearly notify you on the product page and send you a follow-up email reminder to keep you updated.We always strive to provide the best service possible, and we appreciate your understanding and cooperation when faced with unexpected challenges.
If, for any reason, the product(s) you ordered do not reach the address you provided, or if they get lost during the shipping process (assuming the address was correctly provided), we have the right to conduct a thorough investigation and search that may take up to 30 days. During this time, we may hold off on issuing a full refund or resending the same product(s). Rest assured, we will keep you informed about the progress and findings of the investigation. Once we have gathered all the necessary information, we will take appropriate and reasonable action to resolve the situation.
We understand that buying an E-bike is a big decision and sometimes you may need to return it. That's why we have put together our E-bike return policy to ensure that our customers are happy with their purchase.
Our return policy allows you to return your E-bike within 14 days of purchase for a full refund or exchange, as long as it meets the following criteria:
- The E-bike must be in brand new condition with no signs of being ridden, wear and tear, or damage.
- The E-bike must not have been modified in any way.
- The E-bike must be returned to us in its original condition.
- The E-bike must be returned in its original packaging.
If you wish to make a return of new and unused e-bike outside of the 14-day window, you may do so subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price. The returned E-bike also needs to meet the criteria in the previous section "RETURNS OF NEW AND UNUSED ITEMS WITHIN 14 DAYS".
Any e-bike that is returned in a used condition ("used" means that the e-bike has been ridden but less than 20 miles on the odometer) may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damag or modification and returned in its original packaging.
Please follow these steps to initiate the return process:
- Contact our customer service team within 14 days of purchase to request a return authorization number.
- Pack the E-bike in its original packaging with all accessories and manuals included.
- Clearly label the package with the return authorization number.
- Ship the package back to us using a trackable shipping method.
Once we receive your returned E-bike and verify that it meets our return criteria, we will process your refund or exchange within 7 business days. Refunds will be issued to the original form of payment. If the returned item has been damaged due to inappriopriate packaging or handling, we will evaluate the damage and deduct an amount of money from the refund.
The E-bike must be returned in its original packaging with all accessories and manuals included. If you don't have the original packaging, you can purchase a new one from us which costs approximately $150. WE STRONGLY RECOMMEND THAT YOU KEEP THE ORIGINAL PACKAGING AFTER RECEIVING THEM.
The customer is responsible for all shipping costs associated with returning the E-bike.
Company Name: Qingtian Youke Jichuang Technology Co, Ltd
Corporate Address: 1503-14, Building 5, Baiyue City, Ounan Street, Qingtian County, Lishui City, Zhejiang Province
US Company Name: ASYNC TECHNOLOGY CO., LTD
Company Address: 3000 S ROBERTSON BLVD STE 220 LOS ANGELES.CA 90034
Contact Number: +1 (888) 588-1436