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We understand that buying an E-bike is a big decision and sometimes you may need to return it. That's why we have put together our E-bike return policy to ensure that our customers are happy with their purchase.
Our return policy allows you to return your E-bike within 14 days of purchase for a full refund or exchange, as long as it meets the following criteria:
If you wish to make a return of new and unused e-bike outside of the 14-day window, you may do so subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price. The returned E-bike also needs to meet the criteria in the previous section "RETURNS OF NEW AND UNUSED ITEMS WITHIN 14 DAYS".
Any e-bike that is returned in a used condition ("used" means that the e-bike has been ridden but less than 20 miles on the odometer) may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damag or modification and returned in its original packaging.
Please follow these steps to initiate the return process:
Once we receive your returned E-bike and verify that it meets our return criteria, we will process your refund or exchange within 7 business days. Refunds will be issued to the original form of payment. If the returned item has been damaged due to inappriopriate packaging or handling, we will evaluate the damage and deduct an amount of money from the refund.
IMPORTANT NOTE
The E-bike must be returned in its original packaging with all accessories and manuals included. If you don't have the original packaging, you can purchase a new one from us which costs approximately $150. WE STRONGLY RECOMMEND THAT YOU KEEP THE ORIGINAL PACKAGING AFTER RECEIVING THEM.
The customer is responsible for all shipping costs associated with returning the E-bike.
Company Name: Qingtian Youke Jichuang Technology Co, Ltd
Corporate Address: 1503-14, Building 5, Baiyue City, Ounan Street, Qingtian County, Lishui City, Zhejiang Province
US Company Name: ASYNC TECHNOLOGY CO., LTD
Company Address: 3000 S ROBERTSON BLVD STE 220 LOS ANGELES.CA 90034
Contact Number: +1 (888) 588-1436
Contact email:customercare@asyncbike.com