We provide a warranty for all ASYNC e-bikes, covering manufacturing defects and faults in materials used in the production process. Every e-bike's key parts are covered by a one-year warranty, with the frame and front fork's warranty being five years.
Coverage details are listed below.
|Hydraulic disc brakes||1 year|
|Display panel||1 year|
|Front light||1 year|
|Torque sensor||1 year|
|Waterproof line||1 year|
To make a warranty claim, contact our customer service team by email or phone. If the issue is covered by the warranty, we will provide the instructions on how to return the e-bike to us for repair or replacement.
Our warranty does not cover damages caused by misuse, neglect, or accidents. Neither does it cover normal wear and tear, including wear and tear on tires, brake pads, and chains. Any modifications made to the e-bike will void the warranty.
REPAIR AND REPLACEMENT
If an e-bike is found to be covered by the warranty, it will be repaired at no cost to the customer. If the e-bike cannot be repaired, we will replace it with a new e-bike of equal or greater value.
LIMITATIONS OF LIABILITY
ASYNC is not liable for any damages, including but not limited to, personal injury or property damage, arising from the use of our e-bikes, or any indirect, special, or consequential damages resulting from the use of our e-bikes.This warranty policy is subject to change without notice. The terms of the warranty in effect at the time of purchase will apply.