Services

What Else Do You Get?

With Async, you don’t just get a bike. Here’s how we help you make the most of your ride.

1-Year Warranty

Our warranty has got you covered so you can ride freely. Every e-bike's key parts are covered by a one-year warranty, with the frame and front fork's warranty being five years.

Maintenance Support

Keep your E-bike running like a breeze with our maintenance services. Got a small problem? Enjoy our fast and convenient spare parts delivery service. Alternatively, ship the e-bike to our warehouse for repairment and maintenance.

Customer Service

ASYNC provides you with excellent customer service. Have a question? Call our technicians or chat online. We are also planning face-to-face technician consulting sessions in areas where a sizeable group of ASYNC customers are located. Details to be announced in the future.

Hassle-Free Shipping

We ship your e-bike from multiple warehouse locations with door-to-door delivery service. You order it. We ship it. You ride it. Simple.

1-Year Warranty

Our warranty has got you covered so you can ride freely. Every e-bike's key parts are covered by a one-year warranty, with the frame and front fork's warranty being five years.

Maintenance Support

Customer Service

Hassle-Free Shipping

We ship your e-bike from multiple warehouse locations with door-to-door delivery service. You order it. We ship it. You ride it. Simple.

Best for riders between 5'4''-6'4'' in height.

Our A1 weight limit is 330 lbs, that’s about 150kg. H7 weight limit is 264.5lbs, that's about 120kg.

The A1 can reach 35MPH in off-road mode with a 2500W peak hub motor output. The H7 can reach 28MPH with a 500W mid-drive motor.

The pro have a bigger battery - the A1 pro has a 1920 Wh battery and the standard only has 960 Wh. The pro also has a belt drive rather than a chain for less maintenance. And color display. The H7 XC (the pro version) is 500W.

The A1 has a 1920 Wh removable battery - good for an 80-150 mile range from padel assist. The H7 has a 960 Wh removable battery - good for 50-125 mile range.

The A1 pro retails for $3,499 ($2,999 now for Black Friday sales). The standard retails for $2,499($2,099now for Black Friday sales). Main difference between the standard is different battery capacity, range and a chain drive instead of a belt drive, 5.5" full color display. The H7 XC will retail for $3,999($2,999 now for Black Friday sales). The standard will be significantly lower. You can also join our FB group for chances to win major discounts.

The A1 battery is charged in 8-10 hours or 6-8 hours with our battery expansion pack. The H7 charges in about 4 hours.

We have 2 available colors. A1 Pro-Space Orange and Moon Silver and A1 Standard Moon Silver. H7-Black & orange, White.

Our warranty has got you covered so you can ride freely. All e-bike's key parts are covered by a one-year warranty, with the frame and front fork's warranty being five years. We work with dealers and repair service centers across the country. We can quickly ship out parts and work with shops to help with repair or send instructional videos and assist.

Yes, battery can be locked by a mechanical lock. And also, you can downlaod and use the "Async bike" App to configure the Electronic Lock for your bike. This added security feature will greatly reduce the risk of theft. Once this is done, your bike can not be started without unlocking it through the App on your smartphone. Bike has a six-axis gyroscope, while your bike is improperly moved, tipped, or shaken, it will detect those scenes. Asyncbike App will send you notifications, and also you can find the latest location of the bike by using "Find my bike".

Yes! We work with dealers across the US and have repair service centers / warehouses as well. We are new and still getting that setup.

The A1 Pro weighs 123lbs with the battery (about 20 lbs) The H7 has a carbon fibre frame and handlebars that weigh less than 7 lbs. The bike total weighs about 56lbs with the 500W motor and battery.

Unfortunately, the bike is not fully assembled. However, on the box itself, we will include a manual which is easy to follow on how to assemble the bike.

Yes! Both bikes' main parts are IPX7 waterproof and have built in battery management systems.

If you need technical assistance on your bike, please do not hesitate to contact us at customercare@asyncbike.com.

It is a Full Twist Throttle

FOC Controller equipped with 12 MOS FETs, which have a strong current-carrying capacity.

Yes it can be pedaled like the classic bike.

Yes it does have a GPS Tracker. Once you have the bike, it comes along with the ASYNC App. One of the features of the ASYNC App is a tracker to your bike.

Please follow the procedure (tutorial video) to install the rear rack. Rear Rack Tutorial Video links: https://youtu.be/ks8MKxpnyzQ

In order to provide a better riding experience for every customer. We provide a set of metal fenders which comes with the bike. They are well packed and located at the top of rear wheel. You need to unwrap the bike first before take out the fenders. A part list of fenders: Front fender*1, Bracket*2, Mounting base*2, Screws *16 (All screws are pre-installed on the frame and the fender ) Rear fender*2, Bracket*2, Mounting base*2, Screws*20 (All screws are pre-installed on the frame and the fender) To install the fenders, please visit the below links to get the Fenders Installment Tutorial Video. https://youtu.be/rpznLoUQIxQ

It enables the battery to charge faster. Also when you connect the Battery Expansion Kit with our Battery, you can use it as a portable power bank(can charge small appliances).

You cannot place the Battery Expansion Kit on the bike itself. But we do offer rear rack as accessory which you can carry the Battery Expansion Kit with you.

Yes, you can use the battery from the A1 to the A1 PRO and vice versa.

Please check this link https://asyncbike.com/collections/parts-accessories

There's actually no way to place an extra battery on the bike itself. But we do offer rear rack as accessory which you can carry additional battery with you.

Yes, you can purchase an additional battery to carry with you. But the battery chamber can't contain two batteries at the same time.

We will ship within two working days after we received your order. Please refer to the official website of FedEx for the specific arrival date, usually the estimated arrival date in the U.S. is 5 to 7 working days.

Yes, we are available shipping to Canada now.

For the return policy, we suggest you go to our website https://asyncbike.com/pages/return-policy so it can provide you with the information you need. YOU ARE ADVICED TO KEEP THE PACKAGE IN CASE YOU NEED AFTER SALE SERVICES.

Yes! We work with dealers across the US and have repair service centers / warehouses as well. We are new and still getting that setup.

Bike Package: L1530*W380*H860mm Battery: L540*W220*H190mm

Yes, they are pairable with our Asyncbike App that allows you to track rides, geolocate your bike and more!

The App is available now. You can download it by searching "Asyncbike" on Apple or Google store.

Chain lock

Phone mount

A1 Side rack

Portable air pump

A1 Battery Expansion Kit

Waterbottle cage

L3/L5 Basket+Cargo Net

L3/L5 Rear Rack

L3/L5 Fenders

L3/L5 Front Rack

A1 Battery (1920Wh)

A1 Battery (960Wh)

Chain lock

Phone mount

A1 Side rack

Portable air pump

A1 Battery Expansion Kit

Waterbottle cage

L3/L5 Basket+Cargo Net

L3/L5 Rear Rack

L3/L5 Fenders

L3/L5 Front Rack

A1 Battery (1920Wh)

A1 Battery (960Wh)

A1 Series

H7 Series

L3

L5

A1 Series

H7 Series

L3

L5

ASYNC SERVICES

What Else Do You Get?

1-Year Warranty

Maintenance Support

Customer Service

Hassle-Free Shipping

1-Year Warranty

Maintenance Support

Customer Service

Hassle-Free Shipping

Product Support

Async A1

Async H7

Async L5

Async L3

Frequently Asked Questions

Will my height suitable for riding A1?

What is the weight limit of this bike?

How fast can each bike go?

Difference between A1 Pro and A1 Standard?

What is the range of each bike?

What is the price?

What is the charge time?

What color options are available for the bike?

What is the warranty policy?

Is the battery locked (Anti-theft)？

Do you work with dealers and retail shops?

What is the total weight?

Does the bike come fully assembled?

Are these bikes waterproof with a battery management system?

Where can I get my e-bike serviced if needed?

What type of throttle do you use?

What controller do you use?

Can the A1 be pedaled like a normal bike?

Does the bike have GPS tracking?

How to install my rear rack?

Does A1 come with fenders?

What is the features of Battery Expansion Kit?

Where to place the expansion kit on the bike?

Can you use the battery of the A1 to the A1 PRO? vise versa

Are there any other accessories aside from what you have now?

Is there somewhere on the bike to carry additional battery?

Can the bike be set up for additional battery?

When do you ship?

Do you ship outside U.S?

What are the return details?

Does Async have any retail stores or dealers in the United States?

What is the size/dimension of the package of the A1?